Privacy Policy

Effective Date: January 17, 2026
Last Updated: January 17, 2026

At Luximous ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website at luximous.com or make a purchase from our store.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our website.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Personal Information You Provide

When you place an order, or contact us, you may provide:

  • Contact Information: Name, email address (Hello@luximous.com for correspondence), phone number (+601135768991), shipping address, billing address
  • Account Information: Username, password, order history, saved preferences
  • Payment Information: Credit/debit card details, billing address (processed securely through our payment providers)
  • Custom Order Details: Body measurements, size preferences, customization requests for made-to-measure garments
  • Communication Data: Messages, reviews, feedback, customer service inquiries

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on pages, click patterns, referral sources
  • Location Data: General geographic location based on IP address
  • Cookies & Tracking: Data collected through cookies, web beacons, and similar technologies (see Section 6)

1.3 Information from Third Parties

We may receive information from:

  • Payment Processors: Transaction verification and fraud prevention data
  • Shipping Carriers: Delivery status and tracking information
  • Marketing Partners: Analytics and advertising performance data
  • Social Media: If you interact with us on social platforms or use social login features

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing & Fulfillment

  • Process and fulfill your orders, including custom and made-to-measure items
  • Communicate order confirmations, shipping updates, and delivery notifications
  • Handle returns, exchanges, and refunds per our return policy
  • Provide customer support and respond to inquiries

2.2 Account Management

  • Create and maintain your customer account
  • Save your preferences, order history, and shipping addresses
  • Enable faster checkout for future purchases
  • Send account-related notifications and updates

2.3 Marketing & Communications

  • Send promotional emails about new products, sales, and special offers (via Omnisend Email Marketing)
  • Provide personalized product recommendations based on browsing and purchase history
  • Request product reviews and feedback (via Judge.me Reviews)
  • Send abandoned cart reminders to help you complete your purchase

You can opt out of marketing emails at any time using the unsubscribe link in our emails.

2.4 Website Improvement & Analytics

  • Analyze website traffic and user behavior to improve our site experience
  • Optimize product listings, search functionality, and navigation (using SEO tools: BOOSTER SEO, Plug in SEO, SPO, Yoast SEO)
  • Test new features and measure their effectiveness
  • Identify and fix technical issues

2.5 Security & Fraud Prevention

  • Detect and prevent fraudulent transactions and unauthorized access
  • Verify identity for high-value or custom orders
  • Protect against security threats and abuse
  • Comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We do not sell your personal information to third parties. We share your data only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

  • Shopify: E-commerce platform hosting our store and processing transactions
  • Payment Processors: Secure payment processing (credit cards, digital wallets)
  • Shipping Carriers: DHL, FedEx, UPS, and postal services for order delivery
  • Email Marketing: Omnisend for promotional emails and automated campaigns
  • Customer Service: RT Social Chat and Live Chat for customer support
  • Reviews Platform: Judge.me for collecting and displaying product reviews
  • Order Tracking: 17TRACK for shipment tracking services
  • Analytics Tools: SEO and website optimization services
  • Currency Conversion: BUCKS for multi-currency display

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Investigation of fraud, security issues, or terms violations

3.3 Business Transfers

If Luximous is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, subject to this Privacy Policy.

3.4 With Your Consent

We may share your information with other parties when you explicitly consent or direct us to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

  • Account Data: Retained while your account is active and for a reasonable period after closure
  • Order Information: Kept for 7 years for tax, accounting, and legal compliance purposes
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely
  • Legal Holds: Data subject to legal obligations retained as required by law

When data is no longer needed, we securely delete or anonymize it.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access & Portability

  • Right to Access: Request a copy of the personal data we hold about you
  • Data Portability: Receive your data in a structured, machine-readable format

5.2 Correction & Deletion

  • Right to Correct: Update or correct inaccurate personal information
  • Right to Delete: Request deletion of your personal data (subject to legal retention requirements)

5.3 Marketing & Communications

  • Opt-Out: Unsubscribe from marketing emails using the link in our emails
  • Communication Preferences: Manage your email and SMS preferences in your account settings

5.4 Additional Rights (GDPR, CCPA, etc.)

  • Right to Object: Object to processing of your data for certain purposes
  • Right to Restrict: Request limitation of how we use your data
  • Right to Withdraw Consent: Withdraw consent for data processing where consent was the legal basis
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise your rights, contact us at: Hello@luximous.com or +601135768991

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality (shopping cart, checkout, account login)
  • Performance Cookies: Collect anonymous data about how visitors use our site
  • Functional Cookies: Remember your preferences (language, currency, saved items)
  • Marketing Cookies: Track your activity to deliver personalized ads and measure campaign effectiveness

6.2 Third-Party Cookies

Our service providers may set cookies for:

  • Analytics and website optimization (SEO tools)
  • Email marketing tracking (Omnisend)
  • Social media integration and sharing
  • Advertising and retargeting campaigns

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality and your ability to make purchases.

7. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL Encryption: All data transmitted between your browser and our website is encrypted using 256-bit SSL
  • Secure Payment Processing: PCI-DSS compliant payment gateways with tokenization
  • Access Controls: Limited employee access to personal data on a need-to-know basis
  • Regular Security Audits: Ongoing monitoring and testing for vulnerabilities
  • Data Backup: Regular backups to prevent data loss

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Luximous operates globally and ships to 190+ countries. Your personal information may be transferred to and processed in countries other than your own, including the United States where our hosting and service providers are located.

When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by regulatory authorities
  • Service providers certified under recognized privacy frameworks
  • Adequate data protection measures equivalent to those in your jurisdiction

9. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at Hello@luximous.com and we will delete such information from our systems.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by Luximous.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • Significant changes will be communicated via email or prominent website notice
  • Continued use of our website after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Luximous
Email: Hello@luximous.com
Phone: +601135768991
Website: luximous.com

We will respond to your inquiry within 30 days.

Frequently Asked Questions

What personal information does Luximous collect?

We collect information you provide (name, email, shipping address, payment details, custom measurements), information collected automatically (browsing behavior, device data, IP address), and information from third parties (payment processors, shipping carriers). This data helps us process orders, improve our website, and provide personalized service.

How does Luximous use my email address?

We use your email to send order confirmations, shipping updates, customer service responses, and marketing communications (if you've opted in). You can unsubscribe from marketing emails at any time using the unsubscribe link. We never sell your email address to third parties.

Is my payment information secure?

Yes. All payment data is encrypted using 256-bit SSL and processed through PCI-DSS compliant payment gateways. We never store your complete credit card details on our servers. Payment information is tokenized and handled securely by our payment processors.

Can I request deletion of my personal data?

Yes. You have the right to request deletion of your personal information. Contact us at Hello@luximous.com with your request. Note that we may need to retain certain data for legal, tax, or accounting purposes (typically 7 years for order records). We'll delete all data not subject to retention requirements.

Does Luximous sell my personal information?

No. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share data with trusted service providers who help us operate our business (shipping carriers, payment processors, email marketing platforms) under strict confidentiality agreements.

How do I opt out of marketing emails?

Click the "Unsubscribe" link at the bottom of any marketing email, or log into your account and update your communication preferences. You can also email us at Hello@luximous.com to opt out. Note that you'll still receive transactional emails (order confirmations, shipping updates) necessary for your purchases.

What cookies does Luximous use?

We use essential cookies (for shopping cart and checkout), performance cookies (for analytics), functional cookies (to remember your preferences), and marketing cookies (for personalized ads). You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.

How long does Luximous keep my data?

Account data is kept while your account is active. Order information is retained for 7 years for legal and tax compliance. Marketing data is kept until you unsubscribe. Analytics data may be anonymized and retained indefinitely. You can request deletion of your data at any time, subject to legal retention requirements.

This Privacy Policy is designed to comply with GDPR, CCPA, and other international privacy regulations. We are committed to transparency and protecting your personal information.