Return & Refund
Refunds & Returns Policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
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Refunds
If you did not receive the product within the guaranteed time (120 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused and reason must be accepted by us.
You are not allow for refunds if
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Luximous (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Luximous
*You can submit refund requests within 14 days after the guaranteed period for delivery (120 days) has expired. You can do it by sending a message to hello@luximous.com or whatsapp +601135786991
If you are approved for a refund, then your refund will be processed, and the payment will be returned via 2checkout or stripe, within 14 days.
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Returns
If you receive the item which do not match the product description, you can request for a discount voucher and keep the item or Full refunds if you ship the item back to us.