Return & Refund Policy

Last updated: January 2026

At Luximous, we stand behind the quality of our premium garments. We understand that purchasing custom apparel online requires trust, which is why we've created a fair and transparent return policy designed to protect your investment while maintaining the integrity of our made-to-measure craftsmanship.

Our Return Policy Overview

We accept returns on eligible items within 14 days of delivery. Because we specialize in custom-made and made-to-measure pieces, certain conditions apply to ensure fairness for both our customers and our artisans.

What Can Be Returned?

✓ Eligible for Return

  • Ready-to-ship items in original, unworn condition with all tags attached
  • Standard-size garments (bodysuits, dresses, corsets) that have not been customized
  • Accessories and footwear in unworn, resalable condition
  • Defective or damaged items – we'll cover return shipping and offer full refund or replacement

✗ Not Eligible for Return

  • Custom-made or made-to-measure garments created to your specific measurements
  • Personalized items with custom colors, finishes, or design modifications
  • Worn or altered garments showing signs of use or modification
  • Items without original packaging or missing protective seals
  • Sale or clearance items marked as final sale

How to Start a Return

If your item qualifies for return, follow these steps:

  1. Contact us within 14 days of receiving your order via email or our contact form
  2. Provide your order number and reason for return
  3. Wait for return authorization – we'll send you a return merchandise authorization (RMA) number and instructions
  4. Pack the item securely in its original packaging with all tags and documentation
  5. Ship the return using a trackable shipping method (customer responsible for return shipping costs unless item is defective)

Refund Process & Timeline

Once we receive and inspect your returned garment:

  • Inspection: 2-3 business days to verify condition and eligibility
  • Refund approval: You'll receive email confirmation once approved
  • Processing time: Refunds are issued to your original payment method within 5-7 business days
  • Bank processing: Allow an additional 3-5 business days for your financial institution to post the credit

Note: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges for Garments

We're happy to exchange eligible items for a different size or color, subject to availability. Because our garments require specific care and sizing expertise:

  • Size exchanges are available for standard-size items only (not custom measurements)
  • Color or finish exchanges may require additional production time
  • Exchange shipping: Customer covers outbound shipping; we cover return shipping for the replacement

To request an exchange, contact us with your order details and preferred replacement specifications.

Quality Guarantee for Custom Garments

While custom-made and made-to-measure pieces cannot be returned due to their personalized nature, we guarantee the quality and craftsmanship of every garment:

  • Manufacturing defects: Full refund or remake at no charge
  • Measurement errors on our part: Free alterations or remake
  • Material flaws: Replacement or refund
  • Workmanship issues: We'll make it right

Report any quality concerns within 7 days of delivery with photos for fastest resolution.

Damaged or Defective Items

If your garment arrives damaged or defective:

  1. Document the issue with clear photos showing the defect or damage
  2. Contact us immediately (within 48 hours of delivery preferred)
  3. Do not discard packaging – we may need it for carrier claims
  4. We'll arrange pickup or provide a prepaid return label

You'll receive a full refund, replacement, or store credit – your choice.

International Returns

We ship worldwide to 190+ countries. For international returns:

  • Same 14-day return window applies from delivery date
  • Customer responsible for return shipping costs and any customs fees
  • Declare accurate value on customs forms to avoid delays
  • Use trackable shipping – we're not responsible for lost return packages
  • Refunds issued in original currency (USD); exchange rate fluctuations may apply

Restocking Fees

We do not charge restocking fees for standard returns in eligible condition. However, items returned without authorization, in unsellable condition, or outside the return window may be subject to a 20% restocking fee or refused.

How to Ensure a Smooth Return

Based on our experience with thousands of orders:

  • Check measurements carefully before ordering custom pieces – use our size guide and measurement tutorial
  • Try on immediately upon delivery to identify any issues within the return window
  • Keep packaging intact until you're certain the item is perfect
  • Contact us with questions before initiating a return – we may be able to help with fit or care concerns
  • Read product descriptions – custom and made-to-measure items are clearly marked as non-returnable

Contact Us About Returns

Our customer care team is here to help with any return or refund questions:

  • Email: hello@luximous.com
  • Response time: Within 24 hours (business days)
  • Contact via Whatsapp: +601135768991

We're committed to making your Luximous experience exceptional, from browsing to delivery and beyond.

Frequently Asked Questions

Can I return a custom garment if it doesn't fit?

Custom-made and made-to-measure items cannot be returned due to their personalized nature. However, if the fit issue is due to an error in our production or measurements, we'll remake the garment or offer alterations at no charge. Contact us within 7 days with photos and your original measurements.

How long do refunds take?

Once we receive and approve your return (2-3 business days), refunds are processed within 5-7 business days to your original payment method. Your bank may take an additional 3-5 days to post the credit, so total time is typically 10-15 business days from when we receive the return.

Do you offer free return shipping?

Return shipping is the customer's responsibility for standard returns. We provide prepaid return labels only for defective items, shipping errors, or quality issues on our part.

What if my order arrived damaged?

Contact us immediately (within 48 hours preferred) with photos of the damage. We'll arrange pickup or provide a prepaid return label, and you'll receive a full refund, replacement, or store credit – your choice. Do not discard the packaging.

Can I exchange my item for a different size?

Yes, standard-size items can be exchanged for different sizes subject to availability. Custom-made pieces cannot be exchanged, but we'll work with you if there's a production error. Contact us to arrange an exchange.

This return and refund policy applies to all garments and accessories purchased from Luximous. We reserve the right to update this policy; changes will be posted on this page with the updated date.