Shipping & Delivery Information

Last updated: January 2026

At Luximous, we ship premium fashion worldwide to 190+ countries. Whether you're ordering ready-to-ship items or custom-made pieces, we're committed to delivering your order safely, quickly, and with full tracking visibility.

Shipping Destinations

We offer international shipping to customers around the globe:

  • Worldwide coverage: 190+ countries and territories
  • Primary markets: United States, Canada, United Kingdom, European Union, Australia, Asia-Pacific
  • Remote areas: Additional delivery time may apply for rural or remote locations
  • Restricted destinations: We cannot ship to countries under international trade sanctions

Enter your address at checkout to see available shipping options and estimated delivery times for your location.

Shipping Methods & Carriers

We partner with trusted international carriers to ensure reliable delivery:

🚀 Express Shipping (3-7 Business Days)

  • Carriers: DHL Express, FedEx International Priority, UPS Worldwide Express
  • Delivery time: 3-7 business days to most major cities worldwide
  • Tracking: Real-time tracking with signature confirmation
  • Best for: Time-sensitive orders, special occasions, urgent deliveries

📦 Standard Shipping (7-14 Business Days)

  • Carriers: DHL eCommerce, FedEx International Economy, national postal services
  • Delivery time: 7-14 business days depending on destination
  • Tracking: Full tracking available for most destinations
  • Best for: Regular orders, cost-effective shipping

Shipping Costs & Free Shipping

Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.

Free Shipping Offers

  • Orders over $100 USD: Free standard shipping to USA, Canada, UK, EU, and Australia
  • Promotional periods: Watch for special free shipping campaigns during sales events

Typical Shipping Costs

  • USA: $15-25 standard, $30-45 express
  • Canada: $18-28 standard, $35-50 express
  • UK/EU: $20-30 standard, $40-55 express
  • Australia/NZ: $22-32 standard, $45-60 express
  • Asia: $18-28 standard, $35-50 express
  • Rest of world: Calculated at checkout

Rates are estimates and may vary based on package weight and dimensions.

Processing & Handling Time

Before your order ships, we need time to prepare and quality-check your items:

Ready-to-Ship Items

  • Processing time: 1-3 business days
  • Quality inspection: Every item is checked before packing
  • Secure packaging: Protective materials to prevent damage in transit
  • Shipping notification: You'll receive tracking details via email once shipped

Custom & Made-to-Measure Orders

  • Production time: 2-8 weeks depending on complexity and customization
  • Quality control: Thorough inspection of custom work before shipping
  • Progress updates: We'll notify you when production is complete
  • Shipping time: Calculated separately after production is finished

Pre-Order Items

  • Estimated ship date: Displayed on product page
  • Notification: Email update when item is ready to ship
  • Mixed orders: Pre-order items may ship separately from in-stock items

Order Tracking

Stay informed about your delivery every step of the way:

  1. Shipping confirmation email: Sent when your order leaves our facility with tracking number and carrier details
  2. Track your package: Click the tracking link in your email or enter the number on the carrier's website
  3. Real-time updates: See your package's journey from our warehouse to your door
  4. Delivery notifications: Most carriers send SMS or email alerts when delivery is imminent
  5. Parcel tracking: View all order tracking information in Here

Tracking not updating? Allow 24-48 hours after shipping confirmation for tracking to activate. If tracking shows no movement for 5+ days, contact us for assistance.

Customs, Duties & Import Taxes

For international orders, you may be responsible for customs fees:

What You Need to Know

  • Customs duties: Import taxes charged by your country's customs authority
  • VAT/GST: Value-added tax or goods and services tax (where applicable)
  • Handling fees: Carrier may charge a fee for customs clearance processing
  • Customer responsibility: You are responsible for all import duties, taxes, and fees
  • Not included in price: Customs charges are separate from your order total and shipping cost

How Customs Works

  1. Package arrives in your country and enters customs inspection
  2. Customs authority assesses duties and taxes based on declared value
  3. You receive notification from carrier or customs about fees due
  4. Pay the fees to release your package for final delivery
  5. Package is delivered after customs clearance is complete

Duties-Paid Shipping (DDP)

For select destinations, we offer Delivered Duty Paid shipping where customs fees are calculated and paid at checkout, so there are no surprise charges upon delivery. This option appears automatically at checkout if available for your location.

Delivery & Signature Requirements

When your package arrives:

  • Signature required: Most international shipments require signature confirmation for security
  • Safe place delivery: Some carriers allow you to authorize leaving packages without signature (check carrier options)
  • Delivery attempts: Carriers typically make 2-3 delivery attempts before returning to depot
  • Hold for pickup: You can often request to pick up from a carrier facility or service point
  • Delivery instructions: Add special instructions at checkout or contact the carrier directly

Shipping Delays & Issues

While rare, shipping delays can occur due to factors beyond our control:

Common Delay Causes

  • Customs clearance: Can add 3-10 days depending on country and inspection requirements
  • Weather events: Severe weather may temporarily halt carrier operations
  • Peak seasons: Holidays and sales events can cause carrier congestion
  • Remote locations: Rural or hard-to-reach areas may require additional transit time
  • Incorrect address: Address errors can cause delivery failures and returns

What to Do If Your Order Is Delayed

  1. Check tracking: Look for updates or delivery exceptions
  2. Contact carrier: They can provide specific information about your package location
  3. Wait 5 business days: Past estimated delivery before reporting as lost
  4. Contact us: We'll investigate with the carrier and find a solution

Lost or Damaged Packages

If Your Package Is Lost

If tracking shows no movement for 10+ business days or carrier confirms loss:

  • Contact us immediately with your order number and tracking details
  • We'll file a claim with the carrier on your behalf
  • Resolution options: Full refund or replacement shipment at no charge
  • Processing time: 5-10 business days for carrier claim resolution

If Your Package Arrives Damaged

If your order arrives with visible damage:

  1. Document the damage with photos of the package exterior and contents
  2. Note damage on delivery receipt if signing for the package
  3. Contact us within 48 hours with photos and order details
  4. Keep all packaging – we may need it for carrier claims
  5. We'll arrange replacement or refund once damage is verified

Address Changes & Delivery Modifications

Need to update your shipping address or delivery details?

  • Before shipping: Contact us immediately to update the address (no charge if caught in time)
  • After shipping: Contact the carrier directly with your tracking number to request address change or hold for pickup
  • Carrier fees: Address changes after shipping may incur carrier fees ($10-25 typically)
  • Undeliverable returns: If package returns to us due to incorrect address, you'll need to pay reshipping costs

Pro tip: Double-check your shipping address at checkout to avoid delays and extra fees.

Multiple Items & Split Shipments

If you order multiple items:

  • Combined shipping: We ship all in-stock items together when possible
  • Split shipments: Pre-order, custom, or backordered items may ship separately
  • Separate tracking: You'll receive individual tracking numbers for each shipment
  • No extra shipping cost: You only pay shipping once, even if items ship separately
  • Notification: We'll email you when each shipment is dispatched

Shipping Restrictions

Please note the following shipping limitations:

  • PO boxes: We cannot ship to PO boxes or APO/FPO addresses (signature required for most shipments)
  • Sanctioned countries: We cannot ship to countries under international trade restrictions
  • High-value items: May require additional verification or insurance

Shipping Support

Questions about your shipment? We're here to help:

  • Email: hello@luximous.com
  • Response time: Within 24 hours (business days)
  • Tracking assistance: We can help locate packages and resolve delivery issues
  • Carrier coordination: We'll liaise with shipping carriers on your behalf

Frequently Asked Questions

How long does shipping take to the USA?

For ready-to-ship items, processing takes 1-3 business days, then 3-7 business days for express shipping or 7-14 business days for standard shipping. Total time from order to delivery is typically 4-10 business days for express or 8-17 business days for standard. Custom orders require 2-4 weeks production time before shipping.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $200 USD to USA, Canada, UK, EU, and Australia. Orders over $300 USD qualify for free express shipping to select regions. Free shipping promotions are also available during special sales events.

Can I track my international order?

Absolutely. All orders include tracking. You'll receive a tracking number via email when your order ships. Click the link to see real-time updates as your package travels from our facility to your door. Express and standard shipping include full tracking; economy shipping may have limited tracking in some regions.

Who pays for customs duties and import taxes?

Customers are responsible for all customs duties, import taxes, VAT/GST, and handling fees charged by their country's customs authority. These fees are not included in your order total or shipping cost. For select destinations, we offer Delivered Duty Paid (DDP) shipping where customs fees are calculated and paid at checkout.

What if my package is lost or damaged?

Contact us immediately with your order number and tracking details. For lost packages, we'll file a carrier claim and offer a full refund or replacement. For damaged items, send photos within 48 hours and keep all packaging. We'll arrange a replacement or refund once damage is verified.

Can I change my shipping address after ordering?

If your order hasn't shipped yet, contact us immediately and we'll update the address at no charge. Once shipped, you'll need to contact the carrier directly with your tracking number to request an address change (carrier fees may apply, typically $10-25). Always double-check your address at checkout to avoid issues.

How long does it take to make custom orders?

Custom and made-to-measure items require 2-8 weeks for production, depending on complexity and customization details. After production is complete, shipping time is calculated separately (3-14 business days depending on your location and selected shipping method). We'll send progress updates and notify you when your order ships.

We're committed to delivering your premium fashion safely and efficiently, no matter where you are in the world. All shipments are fully insured and tracked for your peace of mind.